General Terms and Conditions Webshop

Country	Delivery time in days/weeks
Denmark, France	10 working days
Austria, Italy, Sweden, United Kingdom	10 working days
Finland, Ireland, Norway, Portugal, Spain	10 working days
Czech Republic, Hungary, Poland, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Bulgaria, Romania	10 working days
Greece, Rest of the world	15 working days

 

When shipping abroad additional customs duties may possibly be incurred.
(3) The shipping of goods is carried out by post in principle. The risk of accidental loss or accidental deterioration is borne by us until handover to you.

(1)    You may make the payment by 

PHARMOS NATUR GREEN LUXURY GmbH.
(2)    You may change the payment method stored in your user account at any time for orders to be placed.
(3)     The payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined by the calendar, you are in default by mere expiry of the date without a reminder being required. The statutory provisions on debtor’s default apply.
(4)    Your obligation to pay default interest does not exclude our right to claim further damages caused by default.

 Klarna GTCs

Payment by invoice and financing with Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the payment by invoice and payment by instalments as payment options. Please note that Klarna invoice and Klarna instalment payment are only available to consumers and that payment is always to be made to Klarna.

Klarna invoice
When purchasing by invoice with Klarna you always receive the goods first and you always have a payment period of 14 days. The full GTC for purchase by invoice can be found here.
The online shop charges a fee of [ADD FEE] Euro per order for purchase by invoice with Klarna.

Klarna instalment purchase
With the financing service from Klarna you can pay your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least 6,95 €). Further information on Klarna instalment purchase including the General Terms and Conditions and the European standard information for consumer credits can be found here.

§ 7 Warranty for material defects, guarantee

(1) We are liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. BGB. 
(2) An additional guarantee exists for the goods delivered by us only if this is explicitly provided in the order confirmation for the respective item.
(3) The assignment of warranty claims to third parties is excluded.

(1) Claims for damages by you are excluded. This does not apply to claims for damages based on injury to life, body or health or based on the breach of essential contractual obligations (cardinal obligations), or to liability for other damage caused by intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Essential contractual obligations are obligations the fulfilment of which is necessary to achieve the objective of the contract.
(2) In the event of breach of essential contractual obligations we are liable — in case of simple negligence — only for the contract-typical, foreseeable damage, unless it concerns claims for damages arising from injury to life, body or health.
(3) The limitations of liability in paragraphs (1) and (2) also apply in favour of our legal representatives and vicarious agents if claims are made directly against them.
(4) The liability limitations in paragraphs (1) and (2) do not apply insofar as we have fraudulently concealed a defect or assumed a guarantee for the condition of the item. The same applies if we have concluded an agreement with you on the condition of the item. The provisions of the German Product Liability Act remain unaffected.

§ 9 Cancellation policy for distance contracts

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (PHARMOS NATUR Green Luxury GmbH
Am Neuland 2
82347 Bernried am Starnberger See
Tel.: +49 8158 90558-0
Fax: +49 8158 90558-99 
E-mail: [email protected])

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For such reimbursement we use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may defer reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the cost of returning the goods.  (Except as set out in § 10 “Returns in the Event of Withdrawal”).
Exclusion of the right of withdrawal:
The aforementioned right of withdrawal does not exist

• for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 
• for contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be rapidly exceeded.

 

Model withdrawal form (If you wish to withdraw from the contract, please fill out this form and send it back.) -      To Pharmos Natur Green Luxury GmbH Am Neuland 2 82347 Bernried am Starnberger See Tel.: +49 8158 90558-0 Fax: +49 8158 90558-99  E-mail: [email protected] -  I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of purchase of the following goods (*)/provision of the following service (*) -  Ordered on (*)/received on (*) -  Name of consumer(s) -  Address of consumer(s) -  Signature of consumer(s) (only if this form is notified on paper) -  Date --- (*) Delete as applicable.

 Withdrawal instruction with model withdrawal form available as PDF

 § 10 Return instructions in the event of withdrawal

We will provide you with a free return shipping label upon request. This ensures that the parcel is insured and allows us to allocate the returned products as quickly as possible. If you return the parcel at your own expense, you may send us a copy of the shipping cost receipt by email or post, stating the order number and the customer address. After receipt and inspection of the goods, we will reimburse you for the shipping costs incurred. The above provisions pursuant to § 10 apply exclusively to returns from the European Union, Liechtenstein, and Norway. For returns from the United States of America, customs duties or import-related charges may arise in individual cases. Any IEEPA tariffs assumed by the sender as part of the original delivery will not be levied again or subsequently charged to the customer in the event of a return. However, further fees, duties, or costs incurred in connection with the return shipment may still arise and shall be borne by the customer, unless mandatory statutory provisions provide otherwise. We kindly ask you to avoid any damage or contamination of the goods and to return them, where possible, in their original packaging with all packaging components. Where possible, please use protective outer packaging to prevent damage during transport. Please note that the modalities specified in § 10 are not a prerequisite for the effective exercise of the right of withdrawal.

§ 12 Alternative dispute resolution
(1)    The EU Commission provides the possibility of online dispute resolution via a platform operated by it. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr/.
(2)    We are neither willing nor obliged to participate in a consumer dispute resolution procedure before a consumer arbitration board.

§ 13 Customs Duties and Import Charges for Deliveries to the USA

(1)    For deliveries to the United States of America, customs duties, import charges, taxes, and other import-related costs may apply. Where so-called IEEPA Tariffs (International Emergency Economic Powers Act Tariffs) are levied as part of the import process, these will be borne by the sender and will not be charged separately to the customer. This does not affect the possibility that additional charges may arise, in particular customs duties, import VAT, handling fees charged by shipping service providers, or other import-related costs that are not covered by the IEEPA Tariffs. These additional costs shall be borne by the customer and may be charged directly to the customer by the competent authorities or service providers. The sender has no influence over the type or amount of such charges.